Most success comes from the work nobody sees. Here's how to avoid the trap of the flashy 2%.
Podcast
how complex is the solution for the customer to adopt, and how hard is it to replicate?
Most SaaS companies have built a detailed map of their internal operations and quietly convinced themselves it’s the same thing as a customer journey. It’s not.
How AI is changing the landscape on traditional SaaS products
The way that executives can think about building the narrative of output and contribution
Leadership
The growing importance of a customer-focused business leadership role
Jon argues that the law department's job isn't to say no — it's to pave the road so the business can move fast.
AI & Digital CS
7 key steps for using AI to reduce bottlenecks and increase productivity.
Just a real conversation about what they've each been building with Claude Code and Claude Cowork over the past few weeks, and what it's revealing about the future of software, teams, and CS.
+1
The old blueprint is obsolete. Here is the new CCO org chart for the AI era.
