Growth strategies, efficiency frameworks, CS models, and doing more with less as you scale.
Leadership
+1
Feb 15, 2026
•
4 min read
The old blueprint is obsolete. Here is the new CCO org chart for the AI era.
Jan 18, 2026
The traditional CSM role is obsolete. Here is the math on why it's failing and what should replace it.
Metrics & Unit Economics
+2
Jan 11, 2026
This simple question reveals if a candidate has the judgment to protect the customer and the business.
Jan 4, 2026
Scaling isn't just about automation. Discover how to strategically deploy tech & people to build trust across all segments.
Dec 7, 2025
6 min read
Empathy and relationships do matter. A lot. But only in the context of doing a specific job for the customer.
CS Operations
Nov 9, 2025
The 'jack-of-all-trades' CSM is a liability as you grow. Here's how to refocus the role for impact.
