ChiefCustomerOfficer.io · Past Newsletters

Past newsletters

your AI building blocks: LLMs, workflows, & agents

Understand the engine behind AI-driven customer success. A simple guide to the core tech shaping our field

are you articulating the right value in CS? 🤔

It's not just semantics. The type of value you deliver changes everything. Are you focused on the right one?

how AI transforms the boring 98% into CS excellence

the Dutcher Principle applied to CS

is your CS team really using AI? (8 capabilities to master)

Extraction, summarization, synthesis, & more. Learn how leading CS orgs leverage 8 key AI capabilities.

why great CX doesn’t guarantee customer success 🤔

They sound similar, but confusing CS & CX costs millions. Learn the critical differences & how to align them.

is your CS team committing malpractice? 🤔

Asking 'What do you want?' might be hindering customer success. Learn why expertise matters more.

stop leaving $$ on the table: CS negotiation levers

Equip your CS team to master renewals & expansions. Key levers for driving value and revenue revealed inside.

revenue is not a dirty word

Learn why Customer Success that doesn't actively contribute to revenue growth is becoming a luxury.

warning: your CS model won’t scale (here’s why)

From rare events becoming common to the 'robustness tax,' learn why scaling demands new CS strategies.

the effortless experience

Shift your focus from 'delight' to 'easy.' Four proven strategies to reduce customer effort and boost retention.

the best sales handoff is no handoff 🤝

Why the traditional sales handoff is a customer experience nightmare – and how to fix it.

is communication killing your career?

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