Uncommon by ChiefCustomerOfficer.io

Launching Now

The community for uncommon CS leaders.

Most CS communities are built for the playbook. Uncommon is built for the people rewriting it — with AI, with code, and with a fundamentally different idea of what customer success looks like.

$49

per month

$499

per year

Save $89

Get Early Access

No commitment. We'll reach out with details before doors open.

Why Uncommon

Customer Success is being rewritten.
Most communities missed the memo.

The CS leaders doing the most interesting work right now aren't waiting for vendors to catch up. They're building their own tools. Rethinking the CSM role. Measuring things that matter instead of things that are easy.

Uncommon is built for them — and built by them. Every component of this community, from the platform to the marketplace, is custom-built using the same AI-native approach we talk about every week on the podcast.

If you're still running the conventional playbook, there are plenty of other communities for that. This one is for the people who've moved on.

What's Inside

Everything you need.
Nothing you don't.

The Community

A private space for senior CS leaders having real conversations — not performative LinkedIn takes. Peer discussion, async Q&A with Jay and Jeff, and a signal-to-noise ratio unlike anywhere else.

Launching This Week

Ideas & Inspiration

A curated content feed — frameworks, takes, and original thinking dropped directly into the community. The sharpest ideas from the newsletter and podcast, plus member-generated insight.

Coming Soon

Show & Tell Events

Live sessions where members share what they've actually built — Claude skills, AI workflows, internal tools, new operating models. No slides. No pitches. Just practitioners showing their work.

Coming Soon

AI Trainings from Experts

Hands-on sessions with practitioners who are actually deploying AI in CS — not thought leaders theorizing about it. Walk away with something you can use the next day.

Coming Soon

Prompt & Template Library

A living collection of Claude skills, prompts, and workflow templates contributed by members. Search, grab, deploy. The collective intelligence of the community in a format you can actually use.

Coming Soon

The MD Marketplace

A first-of-its-kind marketplace for markdown-based tools and Claude skills built by CS leaders, for CS leaders. Share what you've built. Discover what others are running. The ecosystem grows with the community.

Coming Soon

Peer Working Sessions

Small-group, facilitated sessions where members work through a specific problem together live. The kind of peer pressure-testing that's hard to find outside an org you're already inside.

Coming Soon

Ask Jay & Jeff

Submit questions. We answer the best ones in a regular format — written or on the podcast. Direct access to two practitioners who've run CS at scale and aren't going to give you a consultant's answer.

Coming Soon

Who It's For

Uncommon is for you if...

You're a CS leader who's tired of communities that rehash the same five frameworks
You're actively experimenting with AI in your CS org — or want to start with real guidance
You believe the CSM role is changing and you want to be ahead of it, not behind it
You want to build tools, not just use them
You want a peer group that challenges your thinking, not validates it
You listen to the podcast and want to continue the conversation

Your Hosts

Built by practitioners.
For practitioners.

Jay Nathan

CEO, Balboa · Co-Founder, ChiefCustomerOfficer.io

CEO of Balboa, an AI-native Pendo consulting partner. Former CCO at Higher Logic. Founder of Customer Imperative. Co-founder of Gain Grow Retain. Has led CS organizations through scale, acquisition, and transformation.

Jeff Breunsbach

Head of Customer Success, Junction · Co-Founder, ChiefCustomerOfficer.io

CS leader at Junction and co-founder of Gain Grow Retain — one of the largest CS leadership communities in B2B SaaS. Top 1% on LinkedIn in the US for CS thought leadership. Has spent a career building CS operations at the intersection of human empathy and operational rigor.

Ready to do something uncommon?

Join the waitlist. We'll send you details before doors open — including a founder's pricing window for early members.

The community for uncommon CS leaders.

Customer Success is being rewritten.Most communities missed the memo.

Everything you need.Nothing you don't.

Uncommon is for you if...

Built by practitioners.For practitioners.

Ready to do something uncommon?

Customer Success is being rewritten.
Most communities missed the memo.

Everything you need.
Nothing you don't.

Built by practitioners.
For practitioners.