General inquiries
Questions about the newsletter, the podcast, or anything else on this site — email us at jeff@customersuccess.io. That's the fastest way to reach Jeff and Jay directly.
Press and sponsorships
If you're interested in sponsoring the newsletter or podcast, start with the details on our Advertise page. For press or media requests, email jeff@customersuccess.io.
Uncommon support
Uncommon is our separate paid community — it has its own product, its own billing, and its own support. If your question is about your Uncommon membership, a payment, or something inside the platform, look there first rather than emailing us here.
Data requests
If you want the data we hold on you deleted — not just unsubscribed from the newsletter, but actually deleted — email jeff@customersuccess.io and we'll take care of it. See our Privacy Policy for what we collect and why.
Contact
West Canning Media, LLC
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jeff@customersuccess.io